FAQs
We normally process and ship orders within 24 hours from Monday to Thursday. The total delivery time is typically between 1-3 days, depending on the time of order placement and the distance to your delivery address.
Delivery usually takes 1-3 days, but in some cases, depending on your location, it may take up to two days to reach you.
If you haven’t heard from the carrier within 5 working days, please contact us. We will track the shipment and resolve the issue before the package is returned to us.
If your package cannot be delivered due to incorrect address or contact information and is returned to us, a fee of SEK 200 (incl. VAT) will be charged to cover transport and administrative costs.
We offer secure and fast payment options in collaboration with Klarna. You can pay using Swish, Card or Klarna’s integrated payment solutions.
Yes, all payments made through our platform are secure, as we collaborate with Klarna to provide trusted and encrypted transactions.
To return an item, please contact our customer service for instructions on how to proceed with the return. Ensure that the item is in its original condition and packaging.
If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping cost. For other returns, please check our return policy or contact customer service for more details..
Refunds are processed once we receive the returned item and confirm it is in good condition. The refund will be credited back to your original payment method, and the processing time depends on your payment provider.